Long Island University    
  MAIN LIBRARY PAGE      

 

Private header (HTTP Referrer Header)

Problem:

  One of these errors display when you attempt to connect to the library databases:
  This page is displayed
  Authentication failed due to insufficient credentials. [EBSCO]
  The IP address of your workstation is not currently recognized by the FirstSearch Service. [FirstSearch]
  1011: ProQuest is unable to automatically authenticate your user account. [Proquest]


Solution:

  This is a list of common products that can interfere with database access.
Please click the appropriate product name for more details on correcting the problem.
  Computer Associates eTrust EZ Firewall  &  EZ Armor Security Suite
  Norton Internet Security  &  Personal Firewall
  ZoneAlarm Pro